Brief info
It doesn't matter whether you work in a government agency, a plant, or a waste disposal company. You want to continue using your existing software and are looking for a company that doesn't just work with "old" technology but also understands its content? You're in the right place.
Do you carry out official approval or monitoring tasks, does your company monitor environmental standards in order to prepare statistics and reports compliant with the Federal Immission Control Act (BlmSchG) or with other regulations, or do you have software to support waste disposal? Our AMS division will be happy to take over maintenance of these software solutions.
Application Maintenance Services (AMS) is the name Consist uses to describe the transfer of responsibility for maintenance and continued development of custom IT applications and system environments.
The AMS service modules
The service is based on standardized modules with defined functions, processes, qualities, and princing. The overall individual service is completed with optional add-on services.
A distinction is drawn between the following AMS service components, which are embedded in defined service processes:
AMS service modules
Depending on the maintenance requirements of your application, the individual AMS service modules can be structured as follows:
Service Desk:
The Service Desk includes second-level support and represents the interface to first-level support. At the Service Desk, all requests and issues are registered, analyzed, prioritized, and further processed. A ticket system provides an overview at any time on the number and processing status of requests.
Basic Maintenance:
Basic Maintenance includes the maintenance of functionality of applications. Besides day-to-day user support, errors are corrected (bug fixing) and small adjustments made. Accompanying documentation is also provided.
Extended Maintenance (optional):
Extended maintenance includes major functional changes or additional projects for your applications. It can be individually defined how big a change must be to fall under the Extended Maintenance module. For implementation, based on high level specification provided by the customers, detailed system specifications and estimates are prepared.
System Management (optional):
System management includes the management and administration of the system environment, like implementations, configuration management, software distribution, and support for system software, database administration and operation, and system monitoring and tuning.
Service and quality management:
The accompanying services Service and Quality Management ensure the continuous transparency and control of the maintenance process.
The responsible service manager, as head of the AMS team, conducts regular service discussions with the customer, prepares service reviews, and plans the exact scope of service. Quality Management controls the service processes, monitors security standards, and ensures adherence to the defined service level.
