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More Infos.

Consist ITU Environmental Software GmbH
Jakobikirchhof 8
20095 Hamburg / Germany
www.consist-itu.de

Managed Services

Our service offer for your application maintenance and system management

In brief

It doesn't matter whether you work in a government agency, a plant, or a waste disposal company. You want to continue using your existing software and are looking for a company that doesn't just work with "old" technology but also understands its content? You're in the right place.
Do you carry out official approval or monitoring tasks, does your company monitor environmental standards in order to prepare statistics and reports compliant with the Federal Immission Control Act (BlmSchG) or with other regulations, or do you have software to support waste disposal? Our Managed Services division will be happy to take over maintenance of these software solutions.
Managed Services is the name Consist uses to describe the transfer of responsibility for maintenance and continued development of custom IT applications and system environments.

We create the room you need by supervising demanding system environments based on a wide variety of technologies. Pragmatic, with custom scalability, and transparent at any time! Our years of experience ensure your security.

Application management and maintenance

Give us your confidence – long-term responsible management of your applications

  • Is the current management of your service area comprehensive, cost-effective, and transparent enough for you?
  • Do you need your own personnel for other, more strategic pursuits or are you just looking for support for your team?
  • Are you lacking staff with important know-how regarding applications after termination, retirement, or restructuring?
  • Does an application have particularly small service volumes so that it doesn't fully occupy a person?
  • Do you need temporary management of your application, perhaps due to special stresses such as restructuring or system migrations?

Our services for you

Our application management services are primarily characterized by their individual and flexible on-call capabilities. Consist staff generally works remotely from Kiel. Thanks to their high availability and reachability by e-mail or phone, your employees will feel as though they were "right down the hall".

  • Maintenance of applications in second- or third-level support
  • Error coordination if necessary
  • Competence in all modern technologies, such as C# / .NET or Java, and modern solutions like Splunk
  • Competence in all legacy technologies like Cobol or Adabas/Natural
  • Reliable, personal contact
  • Billing only based on use of the contingent
  • Guaranteed service availability; no downtime
  • Ongoing cost and quality controlling

System management and operation

Put your confidence in us – management of demanding system environments

  • Is your system environment, like most operational topics, subject to severe fluctuations in maintenance volume, therefore requiring highly scalable staffing planning?
  • Does your system team lack the manpower for economical 24x7 on-call readiness with back-up in case of vacation or illness?
  • Do you need your own staff for intensive matters that lie outside routine work?
  • Do you need temporary management of your systems, perhaps due to special stresses such as restructuring or a move?
  • Do you actually know what your system administrators are doing when everything is running?

Our services for you

Our system management services are primarily characterized by their individual and flexible on-call capabilities. Consist staff generally works remotely from Kiel, Germany, often at special times – nights, weekends, and holidays.

  • System administration in all current environments
  • Database administration for all current technologies
  • Application Management Services, operation of application farms
  • File transfer
  • Work preparation
  • Process monitoring and supervision
  • Release management, optimization, tuning
  • Strategic consulting as needed

What you get – advantages you can rely on

  • Trusting cooperation: Outsourcing – whether maintenance of applications or system environments – can only work reliably and cost-effectively within the framework of a partnership of trust. Our Managed Service concept is based on this insight.
  • Transparency and effectiveness: Our monthly review of individually agreed Service Level Agreements (SLAs) ensures the transparency you need.
  • Cost reduction: In contrast to the earlier "always-on" costs, with us you only pay for what you really use.
  • Concentration on core competence: With our Managed Services, you can concentrate on your core competences and the development of business processes while handing off responsibility for the maintenance of your legacy systems.
  • Protection of investment: Make the know-how in your application available – with documentation and any modernization required.

Contact

Ute Müller
Managing Director
+49 40/30625-116
send email
Ute Müller

Contact

Karsten Evers
Managing Director
+49 431/3993-590
send email
Karsten Evers

Do you want more information about this topic? Please feel fine to call us!

Further Infomation about Managed Services from Consist you can find at www.consist.de